Frequently Asked Questions

Everything you need to know about your Vellaine shopping experience.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your delivery in real-time.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a request.

Do you ship internationally?

Yes, Vellaine ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I ensure I choose the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

Vellaine is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes across our seasonal collections.